Shipping Methods: We offer shipping through UPS & HK EMS . We reserve the right to choose the shipping method if it guarantees delivery within the same timeframe.

Shipping Timeframe: We strive to process and ship all orders as quickly as possible. The estimated shipping timeframe will depend on various factors, including the destination and the availability of the item(s) ordered. Please note that all shipping timeframes provided are estimates and not guaranteed.

Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and estimate its delivery date.

Shipping Costs: The shipping cost for your order will be calculated based on factors such as the weight of the package, the destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your order.

Shipping Restrictions: Please be aware that certain products may be subject to shipping restrictions or regulations imposed by the shipping company or the destination country. It is the customer's responsibility to ensure that any ordered items comply with these restrictions. If an item cannot be shipped to your location, we will notify you as soon as possible.

International Shipping: We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may be applicable and are the sole responsibility of the customer. We recommend contacting your local customs office for further information on potential fees.

Address Accuracy: It is crucial to provide accurate and complete shipping information, including the recipient's name, delivery address, and contact information. Roter Stier will not be held responsible for any delays or issues arising from incorrect or incomplete address details provided by the customer.

Policy Update: Roter Stier reserves the right to update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.