Return Policy

All sales are final. We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges
• To be eligible for a refund or exchange, you must first contact us within 7 days of receiving the
item(s) to alert us of the damage.
• Return the damaged item to us. Upon receipt of the damaged item we will ship out a
replacement, if available. If a replacement is not available we will refund the full purchase price
of your item.
• To complete your return, we require a receipt or proof of purchase (Order#).

Non-returnable items:
• Gift cards
• On Sale item(s)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund. If you
are approved, then your replacement or refund will be processed, and a credit will automatically be
applied to your credit card, original method of payment , within 14 business days.

Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially
posted.
• Next contact your bank. There is often some processing time before a refund is posted. If
you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are damaged in transit. If you need to exchange it for the same item, contact us and return your item to us.

Shipping
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages
Rotier Stier  (roterstierengineering.com) is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Rotier Stier  (roterstierengineering.com) will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.